Frequently Asked Questions

Q. How to purchase duty-free

A. Only when purchased at a store. Thank you for your understanding.

Q. Regarding the amount that can be tax exempt

A. The total sales amount in one day at our store must be within the range of 5,000 yen or more and 500,000 yen or less.
For details, please check the website of the Japan Tourism Agency.
https://www.mlit.go.jp/kankocho/tax-free/about.html

Q. About tax exemption

A. This applies to foreigners on short-term stays, and those engaged in official business for foreign governments or international organizations. Those who work at an office in Japan and those who have been in Japan for more than 6 months are not eligible.
For details, please check the website of the Japan Tourism Agency.
https://www.mlit.go.jp/kankocho/tax-free/about.html

Q. Payment method

A. We only accept cash and credit cards.

Q. Temporary closure on business days

A. The store may be temporarily closed during staff breaks.
Detailed information is posted on the window glass of the store, so please check it.

Q. About the time required to use the duty-free service

A. We need some time to check your passport and complete tax exemption procedures.

Q. What is the official SNS?

A. We regularly post product information and store information on our official SNS.

Q. About the number of bottles that can be purchased with the duty-free service

A. Please follow the rules of the country you are leaving from.

Q. Is there a charge for the cosmetic box?

A. There are paid and free liquor boxes. Since it is stated on the price tag, please check there.